Service Leaders Certification

Service Description

The FORWARD Change Leadership Service Leaders Certification will help new or experienced service leaders build change leadership skills to navigate an upcoming or current change challenge, especially if it’s one that their employees are likely to resist. Based on the Amazon bestselling book FORWARD Leading your Team through Change, participants will: 1. Build capabilities in understanding and dealing with the emotional side of change, grounded in neuroscience, to achieve better outcomes. 2. Learn a practical, communication-based approach when talking about a change or when managing tough questions, emotional reactions, or resistance. 3. Create a stronger professional network through interacting with and learning from other talented and passionate Service professionals. 4. Receive the audiobook of FORWARD, your playbook of advice, actions, and tools, including tough conversation guides, to help you implement what you learn.

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